Axis AMC offers mutual fund transactions on WhatsApp

Axis Asset Management Company has extended a plethora of its services on WhatsApp that can be availed anytime of the day. The whatsapp facility will also allow investor to conduct mutual fund transactions. According to a press release, investors need to save Axis AMC’s WhatsApp number that is 7506771113 and send a simple ‘Hi’ on it from their registered mobile number to start the conversation.

Investors can use WhatsApp to invest in any schemes of Axis AMC either via SIPs or through lumpsum amounts. Registered investors can also find information about schemes that they are interested in. The entire process can be done in a few minutes, thereby saving the consumers’ time and effort. A confirmation message would be shared with the investors immediately.

The WhatsApp Chatbot service will enable customers to check the NAV (Net Asset Value) of the funds that they have invested in, share their respective portfolio valuations etc. Investors also have the added benefit for requesting an account statement on their registered email ID in a matter of mere seconds and also check the status of their SIPs (Systematic Investment Plan) and individual purchases/redemption transactions with Axis AMC.

The WhatsApp feature allows consumers to raise a query or file a complaint with the fund house. Since this feature is supported with an integrated CRM in the back-end for the servicing team to act up on, customers can expect real-time resolution for their queries.

“Convenience and ease of access have become the absolute norm in the world that we are living in. Customer expectations from services have changed manifold in light of the recent pandemic. Considering WhatsApp is one of the most widely used applications, the extension of our services on the said platform ensure that we engage with the consumer in the most efficient manner possible,” said Chandresh Kumar Nigam, MD & CEO, Axis AMC.

Source link

Leave a Reply

Your email address will not be published. Required fields are marked *