The shift in business operations in a post-pandemic world has led to many changes such as an acceptance of work-from-anywhere, the further rise of the ‘gig economy, and the consideration of human emotions at the workplace on a much deeper level. Automation is a key factor in each of these three shifts as enterprises are increasingly turning to bots to work alongside humans in a quasi-digital reality. Automation makes available a sense of flexibility that did not exist previously, and it is augmenting a simultaneous shift in business models as well. The current business shift is also leading to a situation of ‘excess talent’ and enterprises are thus giving their workers the opportunity to upskill and focus on more creative or paradigm-shifting tasks. Further digitization of existing and future operations is also motivating employees to learn more about working with bots and implementing automation in their tasks. With employees getting a greater share of voice due to this change and the seriousness of the pandemic, enterprises with strong human resource policies are more willing to provide employees with the platform to succeed.
Furthermore, as every industry is going through a phase of demand contraction, the development of soft skills such as creativity is gaining more importance. From a technical viewpoint, getting basic coding skills, communication and collaboration skills, and the ability to innovate novel products is something employees should be focusing on. This is also leading the strategic layer of enterprises, including the top leadership and C-level executives, to get involved in the technological transformation of business operations.
Everyone is now realizing the importance of leveraging technology in operating models, and this is leading to seismic changes in the mindset and skills of employees. This is also leading to a greater degree of transparency and honesty about the business potential and profitability of businesses. Employees are demanding more insights into such parameters, and the current business scenario is leading enterprises to comply. People are also beginning to understand constraints around work under these conditions, and this is leading them to lean on relationships built over the years. If that is the single biggest takeaway of the post-pandemic workplace, then the future of work can begin its recovery in a positive way.