According to the release, “The service for recharge of prepaid mobile phones will also be available shortly on WhatsApp. These new services scale up the total number of banking services available to ICICI Bank customers on WhatsApp to 25. The Bank launched a host of services on WhatsApp six months ago. The list includes checking savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers, block/unblock credit/debit card in a secure manner, opening of instant savings account in a few minutes, opting for loan moratorium, access pdf of some prominent newspapers /magazines and locating nearby essential stores.”
Services like opening FDs and paying utility bills are available for customers.
How to avail these services on Whatsapp
To start using WhatsApp services instantly, take a look at following steps:
- Save number and say ‘Hi’: The customer simply needs to save ICICI Bank’s verified WhatsApp profile number, 86400 86400, to his/her ‘contacts’ on the mobile phone and send ‘Hi’ to this number from his/her mobile number which is registered with the Bank. The Bank will respond with a list of services available.
- Type keyword for service: From the list of services, type the keyword of the service required (keywords are highlighted in the conversation for easy recognition). The service is carried out and displayed instantly.
Individual banking services
The new financial transaction services allow customers to instantly open FD accounts via WhatsApp. Here’s how to do it:
- Create a fixed deposit: The service enables customers to create fixed deposit instantly on WhatsApp. Type keyword like FD, Fixed Deposit and select the FD amount—anything between Rs 10,000 to Rs 1 crore- and the tenure. The system displays interest rates for different tenures and the amount of money on maturity.
Pay utility bills
- Make a bill payment: Customers can now conveniently pay utility bills like electricity, cooking gas and postpaid mobile connection through WhatsApp. In case of electricity bill, the customer has to provide electricity board and consumer number. For paying the bill of postpaid mobile connection, the phone number and the network need to be confirmed by the customer. For paying cooking gas bill, the customer has to confirm the gas provider and the customer ID. Type keyword like Pay Bills, Electricity, Gas, Mobile postpaid.