SBI net banking: SBI core banking system impacted, ATMs continue to work fine

State Bank of India (SBI) customers, since yesterday, have been posting on social media about various issues they have been facing with regards to the bank’s digital banking channels. On Tuesday, SBI via its official Twitter handle informed that services of core banking system available to its customers have been delayed due to intermittent connectivity issues. “Due to this all channels will be affected (except for ATMs and POS machines). We hope to be able to serve you normally before noon,” the tweet said.

At the time of publishing, Sbi customers were still taking to twitter to complain about issues they were facing.

Several SBI customers took to Twitter to complain about the issues faced by them. One user wrote that a NEFT transfer made yesterday was yet to be processed as neither the amount has been credited to the beneficiary bank account nor reversed back to the bank account. Another user reported the issue using the bank’s Net banking facility.

The core banking system refers to the back-end system that processes banking transactions across various branches of a bank.

SBI has the largest network of over 22,100 branches in India with an ATM / CDM network of over 58,500 and total banking correspondent outlets of more than 62,200. The number of customers using internet banking facilities is about 76 million and mobile banking services stand a little more than 17 million, as per press release.

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